Privacy Policy
Terms govern account behaviour; privacy policy governs data handling. Both protect your information and outline how we use it for account management and fraud prevention.
LEGAL REFERENCE
g2g - Our Terms & Conditions
When you open an account with g2g, you're entering into a straightforward agreement that protects both you and our platform. We've built these terms around real account flows—deposits...
Account SecurityPayment ClarityWithdrawal RulesDispute ResolutionPlatform Access
What These Terms Cover
Our terms govern your account creation, deposit and withdrawal processes, gameplay on live tables and slots, sportsbook betting, and your interaction with our platform across web and mobile. They outline your responsibilities—keeping your login secure, playing within your account balance, respecting our game rules—and our commitments to you: transparent payment handling through JazzCash, Easypaisa, SadaPay and Raast; fair game outcomes; and timely
support responses. These terms apply to all players in supported regions where local law permits. Disputes are resolved through our support team first, with escalation paths clearly documented. Your account data is protected under our privacy framework, separate from these terms but equally binding.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
CREDIBILITY MARKERS
Why Our Terms Matter
Transparent Payment Flow
Every deposit via JazzCash, Easypaisa, SadaPay or Raast is logged with timestamps and confirmation codes. Withdrawal requests show processing status...
Account Verification
We verify identity and payment method ownership before first withdrawal. This protects your account and ensures funds reach the right...
Game Integrity
Live tables are streamed from certified studios. Slot outcomes are generated by audited RNG systems. Terms specify how results are...
Dispute Documentation
Every account action—deposit, bet, withdrawal—is timestamped and stored. Terms disputes are resolved by reviewing this complete transaction history.
Regional Compliance
Our terms reflect local payment regulations in Pakistan. We operate only in supported regions and update terms when local requirements...
No Hidden Clauses
Terms are written in plain English, not legal jargon. Every restriction, fee, and process is stated upfront so you can...
CONSISTENCY ACROSS POLICIES
How Terms Align with Other Policies
Payment Policy
Terms specify deposit and withdrawal rules. Payment policy details processing times, fees, and currency conversion. Together they cover the full transaction lifecycle.
Game Rules
Terms set the framework for gameplay. Individual game rules (live table limits, slot mechanics, sportsbook odds) are published separately but fall under these terms.
Bonus Terms
Any promotions running on g2g are governed by separate bonus terms, which are incorporated into and do not override these account terms.
Dispute Resolution
All policies reference the same dispute process outlined in these terms: support escalation, documentation review, and final resolution within 30 days.
Account Closure
Terms cover voluntary account closure and platform-initiated suspension. Closure procedures, fund settlement, and data retention are detailed here.
Updates & Changes
When we update these terms, we notify you via email and in-account message. You accept changes by continuing to play; you can close your account to opt out.
What Defines Your g2g Account
Multi-Currency Wallet
Your account holds PKR balances. Deposits from JazzCash, Easypaisa, SadaPay and Raast are converted at the rate shown before you confirm. Withdrawals return to your original payment method.
Login Security
You set a password and optional two-factor authentication. Terms require you to keep these private. We never ask for your password via email or chat.
Session Management
Your session expires after 30 minutes of inactivity. You can manually log out anytime. Terms specify that you're responsible for activity on your account while logged in.
Withdrawal Verification
First withdrawal requires identity verification. Subsequent withdrawals may require re-verification if payment method or amount changes significantly. This protects against fraud.
Account Restrictions
Terms allow us to restrict your account if we detect unusual activity, failed verification, or breach of terms. You're notified immediately and can appeal via support.
Data Retention
After account closure, we retain transaction records for 7 years for regulatory compliance. Personal data is deleted after 2 years unless you request account reactivation.
Terms & Conditions FAQ
You can update your email, phone number, and password anytime in account settings. Your name and national ID cannot be changed once verified—these are locked for security. Contact support if you need to correct a registration error before first withdrawal.
Use the 'Forgot Password' link on the login page. We'll send a reset link to your registered email. Click it within 24 hours to set a new password. If you don't receive the email, check your spam folder or contact support.
Deposit minimums are 500 PKR; maximums depend on your payment method and verification level. Withdrawal minimums are 1,000 PKR. Daily withdrawal limits increase after your first successful withdrawal. Terms specify these limits; contact support for your account's current thresholds.
Withdrawals to JazzCash, Easypaisa, SadaPay and Raast typically clear within 2–4 hours. We process requests during business hours; weekend requests queue until Monday. Terms guarantee processing within 24 hours; delays beyond that are escalated to our payments team.
Open a support ticket with the transaction ID and your concern. We review your account history and the game logs. Most disputes are resolved within 48 hours. If we find an error, we credit your account immediately. Terms outline the full dispute process and your appeal rights.
Yes. Go to account settings and select 'Close Account.' We'll process any remaining balance as a withdrawal to your registered payment method. Closed accounts cannot be reopened; you'd need to register a new account. Terms specify a 30-day cooling-off period before permanent deletion.
Minor breaches (like sharing your account) result in a warning. Serious breaches (fraud, collusion, abuse) lead to account suspension and fund forfeiture. Terms detail each violation category and the corresponding action. You can appeal suspensions via support within 14 days.